Apple will soon introduce a new method of repairing the same unit for iPhone 12 issues that would normally require the device to be replaced.
When an iPhone or other Apple device has hardware problems, Apple technicians perform an analysis of the device to determine if it can be easily repaired or if the device needs to be completely replaced. However, the company will soon be able to fix things like Face ID sensors and even broken rear glass on iPhone 12 models without replacing the device.
In an internal memo sent to Genius Bars and Apple Authorized Service Provider (AASP) obtained by MacRumors , Apple informed that technicians will have access to a new method that allows them to repair multiple iPhone 12 mini and iPhone 12 parts without the need for replace the entire unit.
According to the memo, the new “iPhone Rear System” will allow Apple to replace the logic board, Face ID sensors and even the rear glass of an iPhone. Right now, if we bring an iPhone with one of these issues to Apple, the company will only give us the option to replace the device with a new one.
If a customer has an iPhone 12 mini with a broken rear glass, for example, technicians will be able to replace the entire back of the device, with the new case affixed to the original display and rear camera. For this reason, the customer’s display and rear camera must be free from damage or functional failure for their device to benefit from this same unit repair method, according to Apple.
The only components that will not be eligible for a repair of the same unit are basically the cameras, which still require a replacement unit. While the display is not replaceable with this new method, Apple already provides a new display without having to replace the entire iPhone.
The new repair method will be available in all countries and regions where iPhone 12 mini and iPhone 12 are sold, according to Apple. The iPhone 12 Pro and iPhone 12 Pro Max models do not appear to be eligible at this time.
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